If you did not select Route Coverage at checkout and would like our assistance in filing a claim with the carrier for missing or damaged items, the claim must be submitted within 7 days of the order being delivered.
We have a 30 day return policy from the day in which the order was placed. If the request is outside of this time frame, we can not consider the return.
To be eligible for a return the customer must first notify one of our Customer Service Representatives at firstname.lastname@example.org. Once notified, the representative will confirm that your order is eligible and will provide instructions for the return. The customer is responsible for paying for the cost of shipping the return back to our facility. Once received, our team will inspect the goods to confirm they are in the same condition that they were in when we shipped the order. Any items that arrive damaged or in a condition different than that which it was in when we shipped the order will not count towards the refund and the value will be deducted from the refund. This includes displays that have been opened or the plastic wrap removed.
Please do not ship returns to us without first speaking to one of our Customer Service Representatives. Returns that are received but have not been communicated will not be accepted and a refund will not be issued.
The cost of shipping associated with the original purchase will not be refunded, only the value of the goods purchased. We also require that you provide us with the tracking number once you have shipped the return. We also highly suggest that you pay for insurance for your return shipment.
There are certain items and instances that are not eligible to be returned:
Mixed Makeup Lots
Purchases made during a promotional sale or at discounted prices
Items that have been opened or tested
Once the return is received, processed and we have confirmed that the items arrived in the same condition as they were when we shipped the order, we will issue the refund.
A 15% restocking fee will be deducted from the refund.
Refunds are issued in two ways:
Orders that are requested to be cancelled prior to having been physically prepared will have a 5% cancellation fee deducted from the refund. Although the order may not have been prepared, there are fees associated with processing orders, which the customer is responsible for paying if they wish to cancel the order.
Questions or concerns, please contact us at email@example.com
Orders flagged as medium or high probability of fraud
USA-Wholesale.com has automated fraud detection tools that determine the probability of an order being fraudulent at the moment it is placed based on a variety of criteria. Some of this criteria can include but is not limited to orders with a difference in the shipping and billing addresses, orders paid for using an international credit card, orders where the shipping and billing recipients vary or several other instances. USA-Wholesale.com does not have any influence or control over the judgement made by the fraud detection tools. When an order arrives marked as medium or high probability of fraud, the order will not be approved until we are able to speak with the customer and verify the payment method and user’s identification through several methods. If USA-Wholesale.com is unable to get in touch with the customer or if the customer does not wish to prove the validity of the payment within forty eight (48) hours of the order being placed, we will automatically cancel the order and issue a refund with the 5% cancellation fee deducted. The refund will take between five (5) to seven (7) business days depending on the financial establishment. Once the order is cancelled, the customer will receive an email from USA-Wholesale.com notifying them of the cancellation.
Marketplace Reseller Disclaimer
USA Wholesale is not responsible and accepts no responsibility for any products purchased with the intent to unlock, un-gate and/or obtain brand/category approval for selling on online marketplaces including but not limited to Amazon.com, Walmart.com and Ebay.com. We do NOT guarantee that USA Wholesale invoices provided to any of these online marketplaces will result in an approval to sell on those platforms. As per our standard return policy, if you wish to return your order, we will first inspect the goods to confirm they are in the same condition as when they left our facility and we will collect a 15% restocking fee. There are no exceptions to this policy. Upon receipt of the return, please allow 5-10 business days for processing. Once the return is received, Customer Service will contact the buyer.