Domestic - U.S. Shipments
We can ship anywhere within the 50 U.S. states. Shipments are dispatched from our facility within 1-3 business days from confirmation of order. We offer competitive domestic rates and you can select between different shipping services from standard to expedited.
USA Wholesale is only liable for your order and package until the point that it physically leaves our warehouse and is in the hands of the carrier. There will be no exceptions. Once the carrier has possession of the package, the ownership of the package is turned over to the buyer and USA Wholesale will not be held responsible or liable for any packages that are damaged, lost or stolen in the delivery process. Any claims or disputes must be made directly with the selected carrier.
Fedex - 1 (800) 463-3339
USPS - 1 (800) 275-8777
Route - https://claims.route.com/
We can ship anywhere within the 50 U.S. states. Shipments are dispatched from our facility in Florida within 1-3 business days from confirmation of order. Depending on the shipping method selected, orders can take anywhere from 2-8 business days to deliver after leaving our warehouse. Shipments to Alaska and Hawaii may take longer.
Shipment fees and charges are calculated based on the total weight, dimensions and destination. We offer competitive domestic rates and you can select between different shipping services from standard to expedited delivery.
P.O Box Shipping
If shipping to a P.O. Box, please select FedEx Ground, however, the shipment will be done through USPS. If there is a difference in shipping cost, a Customer Service Representative will contact you before your order ships.
If you would like the option to pickup your order from our facility, please contact us prior to checkout and we will assist you in arranging a pickup appointment.
In the event that packages are returned to us because of an invalid, incorrect or undeliverable shipping address provided to us by the customer, the customer will be responsible for the additional shipping charges of resending the package to the corrected address.
Tracking information shows delivered but can’t find it? - If your package shows as delivered but you can’t find it, please consider these options and steps.
Check outside. The carrier may have left the package in a safe place around the property. See if someone else accepted the delivery, many times a friend or family member will accept the package and forget to tell you. Sometimes carriers may make a mistake and make delivery to a neighboring location, please check with your neighbors and surrounding area.
The last option is to contact the carrier directly and file a claim for a missing package.
(Phone/Email orders only) - USA Wholesale works with a few international carriers in shipping to select countries. Here is a list of countries that we can help with:
Country not listed? Most of our international customers already have their own freight solutions and can arrange shipments themselves. If you have your own shipping solution, please select Domestic shipping and arrange for your order to be shipped to your freight forwarder's address in the United States.
USA Wholesale works with a few international carriers in shipping to select countries. Although USA Wholesale may collect payment for these shipping charges, we are not liable or responsible for the package once it has left our facility. The liability of the package is held with the carrier performing the shipping service, any and all claims of lost or damaged packagesMUST be made directly with the carrier.
USA Wholesale isNOT responsible in any way for any taxes, duties or fees associated with the customs clearance process for your country. The buyer is wholely responsible for being aware and knowledgeable of any and all importation regulations, laws or requirements for the country the goods are being shipped to. For more information on how customs taxes, duties and fees are calculated for imports into your country, please contact your local customs authorities.
Orders are typically dispatched from our Florida warehouse within 1-3 business days of receiving payment, pending product availability. International shipments and requirements differ from country to country and sometimes there may be delays in preparing and scheduling pickups from our facility. Each country has its own expected transit and delivery times from when it is dispatched. Please contact your sales representative for more information on your specific country. There may be instances when USA Wholesale puts you in direct contact with the international carrier to coordinate the shipment, payment and delivery expectations.
International shipment fees and charges are calculated differently per each country. Rates may be calculated based on shipment weight, dimensions, box count and various other factors not listed.
Orders flagged as medium or high probability of fraud
USA-Wholesale.com has automated fraud detection tools that determine the probability of an order being fraudulent at the moment it is placed based on a variety of criteria. Some of this criteria can include but is not limited to orders with a difference in the shipping and billing addresses, orders paid for using an international credit card, orders where the shipping and billing recipients vary or several other instances. USA-Wholesale.com does not have any influence or control over the judgement made by the fraud detection tools. When an order arrives marked as medium or high probability of fraud, the order will not be approved until we are able to speak with the customer and verify the payment method and user’s identification through several methods. If USA-Wholesale.com is unable to get in touch with the customer or if the customer does not wish to prove the validity of the payment within forty eight (48) hours of the order being placed, we will automatically cancel the order and issue a full refund automatically. The refund will take between five (5) to seven (7) business days depending on the financial establishment. Once the order is cancelled, the customer will receive an email from USA-Wholesale.com notifying them of the cancellation.
Route.com Service Policy
USA-Wholesale is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.”
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Shipments to Colombia, although setup through our account, are exclusively the responsibility of the Buyer. This includes but is not limited to costs associated with the importation whether related to taxes, customs clearance or any other potential associated costs.
USA Wholesale is only liable for your order until the point that it physically leaves our warehouse and is in the hands of the carrier. There will be no exceptions. Once the carrier has possession of the package, the ownership of the package is turned over to the buyer and USA Wholesale is no longer responsible or liable for any packages that are damaged, lost or stolen in the delivery process.
If something occurs while the order is in transit, we will gladly assist in working with the shipping company to find a resolution, however, not all instances are valid to be presented to the shipping company and the final decision is exclusively at the discretion of the shipping company.
In the case that the Buyer provides incorrect information at the moment of checkout, whether it be the name, address or any other information, any additional costs incurred will be paid for by the buyer. USA Wholesale accepts no responsibility for incorrect information provided by the buyer. The buyer is responsible for understanding all laws and regulations related to shipping to their country.
Shipping costs are calculated based on the weight of the shipment. The fee charged at checkout will be the only cost associated with shipping excluding instances where there is an adjustment due to incorrect information provided by the Buyer.
Shipments do not include insurance. If you would like to add insurance, this will be an additional cost calculated once the order has been prepared. Limited insurance is available upon request. If you would like to add insurance, please include a note at the moment of placing your order and send an email with your request at the moment of checkout to firstname.lastname@example.org
Transit times are typically between 8 and 15 days, although this can vary.
If you wish to return your order, all costs associated with getting the order back to our facility are the responsibility of the customer. Upon receiving the return, we must inspect it to assure the products arrived in the same condition that they were in when shipped. A 15% restocking fee will be collected for products eligible for the return.
Los envíos a Colombia, aunque sean configurados a través de nuestra página web, son responsabilidad exclusiva del Comprador. Esto incluye, entre otros, los costos asociados con la importación, ya sea que estén relacionados con impuestos, despacho de aduanas o cualquier otro costo asociado .
USA Wholesale solo es responsable de su pedido hasta el momento en que este salga físicamente de nuestro almacén y esté en manos del transportista. No habrá excepciones. Una vez que el transportista tiene posesión del paquete, la propiedad del paquete pasa al comprador y USA Wholesale no es responsable de ningún paquete que se dañe, pierda o sea robado en el proceso de tránsito o entrega.
Si ocurre algo mientras el pedido está en tránsito, con gusto lo ayudaremos a trabajar con la empresa de envío para encontrar una resolución; sin embargo, no todas las situaciones son válidas de ser presentadas a la empresa de envío. Tenga en consideración que la decisión final queda exclusivamente a discreción de la compañía de envíos.
En el caso de que el Comprador proporcione información incorrecta al momento del pago ya sea el nombre, la dirección o cualquier otra información, los costos adicionales incurridos correrán a cargo del comprador. USA Wholesale no acepta ninguna responsabilidad por la información incorrecta proporcionada por el comprador. El comprador es responsable de comprender todas las leyes y regulaciones relacionadas con el envío a su país.
Los gastos de envío se calculan en función del peso del envío. La tarifa cobrada al finalizar la compra será el único costo asociado con el envío, excluyendo los casos en los que haya un ajuste debido a información incorrecta proporcionada por el Comprador.
Los envíos no incluyen seguro. Si desea agregar un seguro, este será un costo adicional calculado una vez que se haya preparado el pedido. El seguro está disponible si usted decide agregarlo.
Si desea añadir un seguro, incluya una nota al momento de realizar su pedido y envíe un correo electrónico a email@example.com con su solicitud después de haber procesado el pago.
Los tiempos de tránsito suelen ser entre 8 y 15 días, aunque esto puede variar por temporada.
Si desea devolver su pedido, todos los costos asociados con la devolución del pedido a nuestras instalaciones son responsabilidad del cliente. Al recibir la devolución, inspeccionamos para asegurarnos de que los productos llegaron en las mismas condiciones en que se encontraban cuando se enviaron. Después de eso, se cobrará una tarifa de reposición del 15% para los productos elegibles para la devolución.